1. Introduction
GSMXpand Unlocking Service ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
2. Information We Collect
We collect information in the following ways:
- Service Requests: When you submit an unlock or service request, we collect your name, phone number, phone brand/model, and a description of your issue.
- Contact Forms: When you use our contact form, we collect your name, email, and message content.
- Website Interaction: We may collect information about your browser, IP address, and pages visited using standard web analytics.
- WhatsApp Communication: Conversations through WhatsApp are governed by WhatsApp's privacy policy. We keep records of service-related messages for record-keeping purposes.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill your unlock or service requests.
- To contact you about your service status and provide updates.
- To respond to your inquiries and customer support requests.
- To maintain records of your requests for warranty and dispute resolution purposes.
- To improve our website and services.
- To comply with legal obligations.
4. Data Storage and Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note:
- We use Firebase for storing request and contact information. Firebase is Google's secure cloud platform with industry-standard security.
- We do not encrypt passwords or sensitive device information beyond standard HTTPS security.
- Your information is retained as long as necessary to provide services and fulfill legal obligations.
5. Third-Party Services
Our website uses third-party services that may collect information about you:
- Firebase (Google Cloud): We use Firebase Firestore to store your request and contact information.
- Font Awesome (CDN): We load icons from Cloudflare's CDN.
- WhatsApp: When you click our WhatsApp links, you are directed to WhatsApp's platform, which has its own privacy policy.
- Google Maps: Our contact page embeds a Google Map. Google collects information about your interaction with the map.
6. Cookies
Our website uses local browser storage (localStorage) to save your request reference number for easy access. This does not involve cookies but local storage of data on your device.
7. Your Rights
You have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your information (within legal limitations).
To exercise these rights, contact us at info@gsmxpand.unaux.com or +265 984 820 687 on WhatsApp.
8. Children's Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete such information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting to the website. Your continued use of our website constitutes acceptance of any changes.
10. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
- Email: info@gsmxpand.unaux.com
- WhatsApp: +265 984 820 687
Last updated: August 30, 2026
